Frequently asked questions

A travel CRM and operations system for agencies that sell tailor-made (FIT) trips, group departures or both: clients, trip pipeline, itineraries, proposals, e-signed contracts, instalments, group operations, a client portal and automations, in one workspace.

Travel agencies and tour operators from one person to a full office. Roles (owner, admin, agent, assistant, read-only) let a small team and a larger one use the same workspace.

Nelxa is built and operated by TodsAI LLC. You can reach the team at hello@nelxa.com.

Yes. The product is in beta and free to use during it. Public pricing will be announced before paid plans start, and account owners are informed in advance; founding customers who join during the beta keep 30% off for the first 12 months of paid service.

Nothing during the beta. Two plans launch with public pricing: Standard, with the full trip workflow for up to three users and the essential client emails (booking and payment confirmations, payment reminders, pre-trip updates) ready to switch on, and Premium, with the full automation engine and rule builder, white-label domain, card payments through your own Stripe account, AI features and unlimited users.

Agencies that join during the beta keep 30% off for the first 12 months of paid service. Email us to reserve it.

No. Paid plans start when public pricing launches, account owners are informed in advance, and nothing is charged without your agreement.

Yes. Premium features are gated per workspace, so moving between Standard and Premium does not change your data.

The office interface, emails, PDFs and public pages exist in English and Greek. Each client has a communication language and Nelxa follows it for everything sent to that client.

So agencies in more countries can evaluate Nelxa. The website is available in English, Greek, Spanish, German and French; the product itself speaks English and Greek today. The dictionary is built so a further product language can be added without touching the existing two.

Programme content (segment titles and descriptions) can be written in twelve languages with language tabs; the traveller sees the version that matches them. The system copy around it is English or Greek.

No. Nelxa's default content (email templates, the automation starter pack, contracts and documents) comes complete in English and Greek. For text your agency writes, the office has “Translate from …” buttons and a “Translate everything missing” action on each trip, which fill in the missing language through Nelxa's translation service. You can review and edit the result, nothing already written is overwritten, and legal texts such as contracts and terms are created as drafts that a person must confirm before they are used. Available on every plan.

Yes. Everyone in the workspace sees the same trip file according to their role; tasks are assigned to named people and comments stay on the task.

Yes. A trip is marked FIT or group; group trips gain registrations, manifests, rooming and the other group tools while sharing the same pipeline.

An invitation is sent to an email address with a role. It can only be accepted by an account whose verified email matches that address.

They move to the trash, where they can be restored, and are permanently purged 30 days after deletion. Trips that hold financial records are kept for accounting instead of being purged.

A FIT (tailor-made) trip is one booking: several travellers can be on it, and each can have their own instalments and payments. A group departure holds many separate bookings, with registrations, a manifest and rooming. If two parties need separate bookings and billing, use a group trip or a separate trip for each party.

Yes. The proposal link shows the packages, and approval is recorded on the trip. For group departures the same link takes registrations.

Nelxa records who signed, when, from which link and address, and against which document version and money snapshot. Whether that meets a given legal standard depends on your jurisdiction and terms; ask your legal adviser.

The signed document keeps its frozen amounts. A changed trip needs a new signature on the new version, and both versions remain available.

Yes. Upload a PDF you already use and have it signed the same way, alongside the generated documents.

No. Bank transfer and cash bookkeeping work on every plan. Card payments are a Premium feature and use your agency's own Stripe account; Nelxa never holds your clients' money.

Yes. Each traveller has their own schedule and payments, and the booking shows the combined position.

Yes, sequentially per agency, and the numbers appear on the PDF and in the payment records.

Premium workspaces can export financial records as CSV. The group manifest can be exported as CSV on every plan. A full workspace export is not a self-service feature today; email us if you need one.

Yes. One registration can hold several passengers, and each passenger appears on the manifest with their own details.

Prices can be set per passenger tier and finalised when the group size is confirmed; the confirmed price is the one contracts freeze.

Yes, with tracks: each participant belongs to a track and sees their own programme.

No. Access is by personal link or a one-time code sent to the email on file.

No. A portal session is scoped to the traveller and their trip; a group passenger sees their own registration, not the manifest.

Premium workspaces can serve the portal and public pages on their own domain; the domain is verified and bound to one agency.

In the European Union: the PostgreSQL database in Frankfurt, Germany, and the application on Google Cloud in the EU. See the security page and the privacy policy for the full list of providers.

No. Agency scoping is enforced by row-level security in the database and by checks in every API route, and automated lints guard the code.

You do. For your travellers' personal data your agency is the controller and TodsAI LLC processes it on your behalf under the data processing agreement.

Not yet. Staff sign in with email and password or with Google. Ask us if SSO matters for your agency.

Only rules you enabled run, and each run is logged. The starter pack installs its rules switched off. Readiness checks stop a message from going out in a language the template does not exist in.

Only if you want the AI features. You bring your own OpenAI, Anthropic or Google key, stored encrypted; Nelxa does not resell AI usage.

It parses emails and PDFs into structured tasks, drafts content, translates, and scores quality and sentiment. A person reviews before anything reaches a client.

Creating the workspace takes minutes. Branding, contract templates and the starter pack are an afternoon; the first real trip usually follows the same week. The getting-started page lists the six steps.

No. Start with the trips you open from now on and enter existing clients as they come up. Existing documents can be uploaded to the client or trip they belong to.

Yes. Request a demo from the contact page and we will walk you through the parts that matter for the trips you run.