For FIT agencies
Tailor-made trips, without the tailor-made chaos
A FIT file changes ten times before departure. Nelxa keeps the itinerary, the proposal, the contract, the money and the traveller on one record, so every change lands in one place.
For FIT agencies
What usually goes wrong
The trip lives in an inbox
Requests, quotes and confirmations sit in email threads. When a colleague covers for you, the history is somewhere in your mailbox.
Proposals go out as attachments
A PDF is emailed, the client replies with questions, a second PDF follows. Which one did they accept, and when?
Contracts are printed, signed and scanned
Or worse, agreed by email. If the price changes later, nobody can say what was agreed at the time of signing.
Money arrives in parts
A deposit, a second instalment, a balance, sometimes from two payers. The bank statement and a spreadsheet are the only record.
“Can you send me the itinerary again?”
Travellers ask for the programme, the vouchers and the receipt by phone and by message, usually the week before departure.
Two languages, twice the copy-paste
An office working in Greek with English-speaking clients ends up maintaining every document twice by hand.
How Nelxa handles it
- 1
One file per trip, on a pipeline
Every trip moves through ten stages from inquiry to closed, with its clients, tasks, notes and documents attached. Anyone in the team can pick it up.
Trips and clients - 2
Proposals with packages, approved online
Offer alternatives as packages in one proposal link. The client compares and approves in the browser; the approval is recorded on the trip.
Itineraries and proposals - 3
E-signed contracts that freeze the money
Contracts are signed from the traveller's personal link. Each signature stores the price, instalments and dates it was given for, and the signed PDF reprints that snapshot.
Contracts and e-signatures - 4
Instalments per traveller
Schedules with due dates, proformas and receipts as numbered PDFs, bank transfer, cash or card via your own Stripe account, and reminders that stop when the money arrives.
Payments and instalments - 5
A portal instead of a phone call
Travellers open their personal link or a one-time code and see the current programme, documents, payments, contracts and messages.
Client portal - 6
English and Greek by construction
Each client has a communication language. Emails, PDFs and portal pages follow it, and Nelxa warns before anything goes out in a language the template does not exist in.
Multilingual
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