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Travel craftEngineering

Travel CRM for FIT and group agencies

Run every trip from first inquiry to travel documents.

Nelxa brings clients, trips, itineraries, proposals, e-signed contracts, instalments, group operations and a client portal into one workspace your team and your travellers can use in English or Greek.

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Nelxa trips board: trips grouped by stage from Inquiry to Deposit paid, each card with destination, dates and value
The trip pipeline: every FIT file and group departure on one board.Screens shown in English, with a fictional demo agency. The office also runs in Greek.

Nelxa in numbers

stages in the trip pipeline
10
content languages for itineraries
12
essential client emails in the starter pack
17
team roles, each with its own rights
5

Why Nelxa exists

Bookings change. Payments arrive in parts. Travellers want to know where things stand. Nelxa was built by someone who lived those days at the counter, and then engineered the system he always wished he had.

Two worlds, one product

Built behind the counter.Engineered like it matters.

Nelxa comes from a travel agent with decades at the counter who is also a serious software engineer. The craft decides what the product does. The engineering makes sure it keeps doing it, every day, for every agency.

The travel craft

  • Instalments per traveller, because families and groups never pay in one go.
  • Contracts in the client's language that reprint exactly what was agreed.
  • A portal that answers “where are my documents?” before the phone rings.

The engineering

  • Row-level security in PostgreSQL draws a hard line around every agency's data.
  • A typed dictionary: a missing translation is a build error, not a surprise.
  • Every automation run is logged, and every signature records exactly what was signed.

Where the two meet, Nelxa begins.

Features

Everything an agency does, in one system

Each module is built for the way travel agencies actually work: bookings that change, payments that arrive in parts, and travellers who want to see where things stand.

AI at work

The AI reads, sorts and drafts.You decide.

Connect your own OpenAI, Anthropic or Google key. Incoming emails and PDFs become structured tasks, and drafts and translations are prepared for you to edit. Nothing reaches a client until a person has read it.

  1. Reads the inquiry
  2. Turns it into a task
  3. Drafts a reply for your review

Illustration with sample data. The AI features use your own provider key, and every draft waits for a person.

Emma Collins: Crete in July, family of four. Hello, we are two adults and two children and would love a week in Crete in the second half of July. Could you suggest a hotel close to the beach, with a rental car?

Client
Emma Collins
Destination
Crete, Greece
Dates
Second half of July, 7 nights
Travellers
2 adults, 2 children
Wishes
Hotel by the beach, rental car
Task
Prepare a proposal

Draft reply: Dear Emma, thank you for thinking of us. I am putting together two options close to the beach in Crete, rental car included, and will send you a link where you can compare them and approve online. (Waiting for your review)

How a trip moves through Nelxa

One file. Six steps. Nothing retyped.

One file per trip. Each step leaves the next one with everything it needs, so nothing is retyped and nothing is lost between the office and the traveller.

  1. 1

    Inquiry

    Capture the request from a public inquiry form, an email or a phone call. The trip starts on the pipeline with its clients, tasks and notes attached.

  2. 2

    Proposal and itinerary

    Build the programme day by day, offer one or more packages, and send a link. The client reads the proposal in their language and approves it online.

  3. 3

    Booking and contracts

    Approval turns into a booking. Contracts come from your templates, are signed from the traveller's link, and reprint exactly what was agreed.

  4. 4

    Payments

    Instalment schedules per traveller, proformas and receipts as PDF, bank transfer or card via Stripe, and reminders that follow your cadence.

  5. 5

    Travel documents

    A travel booklet with the final programme and practical information, document checklists and visa requirements, delivered before departure.

  6. 6

    Portal and follow-up

    Travellers keep everything in their portal. After the trip, review requests and follow-up sequences run on their own.

Itinerary builder with day cards; day 1 holds a flight, a private transfer and a hotel
The itinerary builder: days and segments for flights, transfers, hotels and activities.
Trip payments: invoiced, collected and outstanding totals, costs and margin, and an instalment schedule with a paid deposit and a pending balance
Payments for one trip, with its instalment schedule.
Client portal of one trip: the steps left to complete the booking, the booking details and sections for the programme, flights, contract and documents
The client portal your travellers open.

Security

Built for agencies that are trusted with other people's holidays

Nelxa is multi-tenant software with hard boundaries between agencies, EU hosting, and documents that do not change after they are signed.

Read about security and hosting

  • Tenant isolation at the database

    Every table carries the agency it belongs to and row-level security enforces it in PostgreSQL. Automated checks in our build refuse code that reads across agencies.

  • Hosted in the EU

    The database runs in Frankfurt, Germany, and the application on Google Cloud in the European Union. Uploaded files are stored under server-controlled paths per agency.

  • Signed documents never change

    A signature freezes the price, instalments and dates it was given for. A signed contract reprints that snapshot, even if the trip is edited later.

  • Roles your team understands

    Owner, admin, agent, assistant and read-only, with separate rights for finances, team management and settings.

  • Recoverable deletion

    Clients, trips and documents go to a trash you can restore from before they are purged, never straight to nothing.

  • Traceable automation and signatures

    Every automation run is logged with what triggered it and what it did; every signature records who signed what, when, and against which snapshot.

Multilingual

One workspace, two languages, no compromises

The office interface, every email and PDF, and every public page a traveller opens exist in English and Greek. Each client has a communication language; Nelxa checks that what you are about to send exists in it.

  • Twelve content languages for itinerary text, with EN/EL system copy around it
  • Greek dates, money and upper-case handled correctly, not transliterated
  • Template gap alerts before a client receives a message in the wrong language
Read more
Trip page listing the texts missing in Greek, the trip title and destination, with a button that translates everything missing into Greek
Missing texts in the customer's language are listed; one click fills only the empty ones.

Bring your craft. Nelxa brings the engineering.

Set up your workspace in minutes. Free during beta; founding customers get 30% off for 12 months when public pricing launches.

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Or email hello@nelxa.com for a walkthrough.